Privacy policy

Last updated: January 19, 2026

Privacy Policy

1. Personal Information We Collect

When you visit Orthorelief, we automatically gather certain details about your device, such as your web browser type, IP address, and time zone. As you explore the store, we also track which specific product pages you view and how you interact with our site.

2. How Your Information is Used

We use the information we collect primarily to fulfill any orders placed through our store. This includes:

Processing Payments: Securely handling your transaction details.
Order Fulfillment: Arranging for shipping and providing you with invoices and order confirmations.
Communication: Keeping you updated on your order status and responding to any inquiries.
Store Improvement: Screening for potential risk or fraud and optimizing our website experience.

3. Information Sharing for Fulfillment

To get your orders to your doorstep, we share your shipping information with our logistics and fulfillment partners. This data is shared strictly for the purpose of delivering your products and providing tracking updates. We also use analytics tools to help us understand how our customers shop, which allows us to improve our service.

4. Data Retention

When you place an order through Orthorelief, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our support channels.